ÖMER ŞEVKI SEVIL

Dr. Cinik · Beşiktaş, İstanbul

• Designed, configured and managed the live environment of the Zoho CRM infrastructure from scratch.
• Developed workflows, functions and automation scenarios using Deluge.
• Digitalized and automated CRM processes for sales, operations and marketing teams.
• Built operational dashboards, KPI reports and performance panels with Zoho Analytics.
• Created segmentation and email campaigns, and managed target audiences.
• Developed validation rules and data standardization processes to improve CRM data quality.
• Prepared reporting automations through Google Sheets and CRM integrations.
• Supported data-driven decision making by working closely with sales and operations teams.
• Worked on REST API based CRM integrations and data synchronization processes.

• Zoho CRM
• Zoho Deluge
• Zoho Analytics
• Google Sheets
• REST API

Dr. Cinik · Beşiktaş, İstanbul

• Prepared call center performance KPI reports.
• Ran consultant-level productivity analyses.
• Handled shift planning and operational capacity management.
• Performed comparative analyses between call center platform data and CRM data.
• Developed automated reporting systems on Google Sheets.

• Google Sheets
• Zoho CRM

Dr. Cinik · Beşiktaş, İstanbul

• Managed Zoho CRM data and day-to-day operational processes.
• Developed and maintained system rules with Zoho Deluge.
• Managed data validation, data routing and user provisioning processes.
• Prepared daily operations reports.
• Took an active role in data cleanup and control processes to improve CRM data quality.
• Handled CRM user definitions, role management and data security processes.

• Zoho CRM
• Zoho Deluge

Turkticaret.net · Nilüfer, Bursa

• Developed a personal website project with a user-friendly interface. After finishing it, I presented it to the management board and successfully completed my internship.

VM Medical Park Hastanesi · Osmangazi, Bursa

• Assisted in managing and maintaining hospital information systems.
• Provided technical support to staff and users and resolved hardware and software issues.
• Took part in rolling out new technologies.